‘Help Desk’ Category

Why your technologists are beyond professional

Friday, June 18th, 2010

There is a lot of talk in the technology world about us being treated as professionals and by that I believe people mean we should act like the established professions. I take the view that it is the professions that could learn from Managed Service Providers (MSP’s). It is common parlance to call Lawyers, Accountants, [...]

Do you have Greeks or Romans supporting your technology?

Friday, May 21st, 2010

Our vision at Twin is that there  are two types of technologists in the world – We call them the Greeks and the Romans. Greeks are thinkers and visionaries and the Romans build straight roads and keep the world in order. We think you need a healthy blend of the two but moreover you don’t [...]

Have you got arsonists in your IT Department?

Thursday, April 15th, 2010

It has been widely reported that within any fire department the world over there are a significant minority of firefighters who are actually arsonists and choose firefighting as a career to be closer to fires! They are fascinated by fire and derive satisfaction from the  gratitude and respect they earn from putting out fires. This [...]