Anyone can sell tin. 70% of our revenues are from professional services.

IT support made simple

UK based we're able to offer your users an unrivalled level of client support. Our unique Blueprint™ process ensures that from the very first call we have more information at our fingertips than you have ever had before the result? Maximum availability and satisfaction for your users, minimum jargon and downtime. It really is as simple as that.

Keeping you and your staff happy

Having happy and productive end users is one of the most challenging issues facing IT departments. Personal computers, emails, the internet and mobile devices have made the business environment literally 24/7. Expectations are higher than ever for availability and accessiblity to you and to information.

Managing IT expectations

We manage your expectations by combining the right people and the right technologies to support your users. A small issue can escalate into an enormous problem because of poor communications or poor expectation setting. Twin Systems make sure that all IT support queries are handled quickly and effectively to minimise disruption in your workplace.

No jargon. Just smiles!

Twin Systems plc team of support specialists and systems analysts can support your users in a competent, friendly and supportive manner. We try to avoid using jargon with your users and if appropriate educate them on how to avoid the problem in the future.

Support even when you’re on the road

Our analysts have the latest secure remove access tools to support remove or travelling users. All that’s needed is access to the internet and we’re able to support users who are not physically in your office.

Use our professional IT services to improve your odds of a successful project. We deliver on time, every time.

In an ideal world all your projects would be delivered by consultants and analysts who have had many years real world experience of ensuring that changes to your digital world and well planned and thoughtfully executed.

Our Analysts

Everyone of our clients has used our professional services at some point in their relationship with us. Our analysts are never project only. Their working week is split between ensuring that our managed services clients receive the level of support and advice they need with working on exciting business improvement projects.

They never get stale and always work to your deadlines.

How we deliver every project

Technology is complicated, the delivery of a successful project isn’t we always work to a simple 4 point model.

We provide a complimentary array of services to support our clients during their corporate IT and computer equipment relocation as part of a major change period.

A major change or corporate relocation can be a tumultuous and stressful time. Our clients need assurance that they can rely on their team to deliver a flawless, timely and meticulous project.

Your IT infrastructure, particularly your servers, is the lifeblood of your organisation. We know this, we understand it and we maintain it throughout your relocation project, because IT relocation is our core business.

Our 17 year track record means that we have a wide range of knowledge, experience and flexible resource able to support a wide range of client needs, both during and in preparation of a major change period. We are the server relocation specialists. Our plethora of services now includes corporate IT network and computer equipment installation and cabling.

In recent years we have undertaken complete technology relocations for many of the UK’s major banks and financial corporations, insurers, legal firms, Government and retailers. Our service is flexible to support any type of organisation, our processes sympathetic to your security, confidentiality and privacy requirements.

Our typical projects include

Installations, Moves and Changes

Inventory & Asset Management

Datacentre/Server Relocation

Desktop Computer Relocation

Network/Cabling Installation & Maintenance

Technology Consultancy

I think we should be upfront, we are no fan of one man band consultants any more than you are and hasn’t consultancy always had the feel of a lot of hot air and not much action?

That’s why we offer credible and expert consultancy advice, based on over twenty years of experience in delivering real world environments just like yours. When we engage with you, you can be sure of three things:

Our expertise is second to none

Our knowledge of the how to get the best out of technology has been hard won and is being constantly refined within our managed service client base. Our advice is relevant, practical and always commercially viable.

Our consultants have a day job

We don’t believe in specialised teams of consultants who only consult. Our senior consultants are also responsible for a number of ongoing service relationships. They care about the day after tomorrow.

Fixed Fee

The majority of our services are fixed fee so why should IT consultancy be any different? We agree the scope, shake hands and deliver within budget every time.

There are three areas where we can add immediate and surprisingly cost effective value.

Your Technology Infrastructure

We can’t help ourselves but we believe it should be boringly effective and built around some standard technologies. We can help review your physical layer, the products and processes including external support providers and ensure everyone is on the same page and your technology is in rude health.

Processes, Policies and Procedures

Internal IT support has often grown up organically with no joined up view of all the various processes and policies that require confirming, reviewing and building to ensure consistent high quality service. We can provide benchmarking and an independent opinion on how effective your operating structures are today.

People

We have employed 100’s of people and worked with thousands, we can help restructure a team to improve motivation and results. Our analytical toolset when used in conjunction with our vast data bank ensures we can work with you to ensure that your team is structured and directed to achieve the challenges of the future.