Network Operations Centre (NOC)

Our NOC is contactable through the web, by telephone and via e-mail. The team who support this function within our business are experts in their field. They solve any problems that arise either directly from our Head Office straight to your individual machine. Or if necessary, they will visit you onsite.

Our Full Management package is proactive. It constantly monitors your network. You won’t even know about most problems as they will be solved before they put your business at risk.

Our NOC incorporates three elements:

  1. our TwinSightTM online technology platform, combining network management and reporting with our service desk incident management application
  2. our frontline service desk that operates with a recognised ITIL secure framework
  3. our 2nd and 3rd line support teams that provide 24/7 management and monitoring of your technology infrastructure.
  • TwinSight
  • NAble
  • Velocity
  • Sage