Service Desk

At Twin, we know how to put users at the centre of IT support and how to put IT support at the centre of the business.

By delivering more responsive IT support, organisations can maximise productivity, drive growth and accelerate business transformation. Twin supports users worldwide from its Global Service Desk. Our goal is to provide not only a faster response to users but also a smarter response.


With fully-managed support, we can truly take your IT problems into our own hands, allowing you to spend your time how you really want to: running a successful business. Our service level agreements provide you with peace of mind. Should there be a problem, we’re committed to solving it fast, with minimal impact on your operation.

  • Unlimited remote support
  • Proactive monitoring and management
  • Unlimited problem-fixing on-site support.

Twin takes the risk of your IT support. A fixed monthly charge for all your service desk support with no hidden extras and no surprises. Clients that want a higher level of service because downtime damages their reputation, not just productivity.

Twin can provide remote helpdesk, on site helpdesk or a hybrid of the both, every Service Desk solution is tailored to your exact needs.

Our Expertise

We excel at delivering end-to-end user support, both locally and globally. Our services span throughout the UK and Europe. All our services are ITIL-aligned and include incident, problem, request and major incident management. With a comprehensive remote desktop support operation, we provide fast fixes at both the first and second line. By combining skilled people with industrialised tools and processes, Twin’s Service Desk helps make IT support more predictable, repeatable and affordable.

With multiple shared service desk facilities, we offer a choice of onshore, nearshore and offshore models, which helps organisations balance costs with service levels.

Find out more about our Service Desk with Twin Systems today.

0345 3131 483

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Find out about our other services

Twin went well beyond what I would have expected from an outsourced partner to deliver a great service to our customers.

Gary Woodhall, Chief Technology Office, Kaplan Financial