Case Study – OSPREY LONDON
Helping OSPREY LONDON Stay Ahead of the Curve — In Style
About the Client
OSPREY LONDON is a British luxury brand that’s made a name for itself through beautifully handcrafted leather goods and lifestyle collections. Founded in 1980 by entrepreneur Graeme Ellisdon with just £500, the brand quickly earned cult status, appealing to both celebrities and royals. Today, under the leadership of Graeme and Alex Ellisdon, OSPREY LONDON operates a growing ecommerce platform and a portfolio of UK stores offering leather accessories, gifts, home fragrance, and more.
The Challenge
As OSPREY LONDON expanded its retail footprint and Head Office operations, the team needed an IT partner that could keep up with their momentum. They wanted to stay focused on their core business—designing and delivering high-quality luxury products—without building an in-house IT department. The brand’s retail launch programme required expert IT support that could scale, fast. From opening new stores to upgrading existing infrastructure, they needed a trusted partner who could handle it all, without disrupting business.
The Solution
That’s where Twin Systems came in. For over a decade, we’ve supported OSPREY LONDON across their UK Head Office and store network, becoming an extension of their team. Whether it’s ensuring smooth store openings or managing large-scale infrastructure upgrades, our proactive approach has kept their business running seamlessly. Recent work includes a full IT infrastructure refresh across their retail locations, complete with new desktop systems, back-office solutions, store Wi-Fi, EPOS systems, CCTV, and connectivity. We also introduced our ISO 27001-accredited Twin Vault backup solution, giving the OSPREY LONDON team peace of mind when it comes to data security, compliance, and business continuity.
The Result?
A scalable, secure, and efficient IT foundation that allows OSPREY LONDON to focus on what they do best—creating timeless, beautifully crafted products.
Let’s Talk
Looking for an IT partner who understands the pace and pressures of retail? Whether you’re scaling up or refreshing your infrastructure, we’re ready when you are. Get in touch today to start the conversation.
“We needed a partner who could grow with us and take the pressure off our internal team. Twin Systems have been consistently reliable, proactive, and a real asset during our expansion.”
ALEX ELLISDON | OSPREY LONDON
