Case Study – Start Network
Seamless IT Transition for Start Network
About the Client
Start Network is a global initiative working to transform humanitarian response through innovation, early action, fast funding, and localised decision-making. With a mission to tackle some of the sector’s most persistent problems—such as slow funding, centralised control, and resistance to change—Start Network enables communities to receive timely, effective support when crises strike.
Their approach focuses on three key goals:
- Moving from reactive to proactive humanitarian financing
- Shifting power and decision-making closer to crisis-affected communities
- Driving collaborative innovation to address humanitarian challenges worldwide
The Challenge
Start Network previously operated within Save the Children, where it benefited from a robust, internal IT support structure. As the organisation evolved into a more independent entity, it needed to replicate that same high level of IT support externally—without missing a beat. With limited internal infrastructure and a global, fast-paced operation, Start Network required a partner that could deliver seamless, responsive IT support while understanding the nuances of a mission-driven, not-for-profit environment.
The Solution
After winning the tender in 2019, Twin Systems stepped in to provide Start Network with a smooth transition from internal to external IT support. The goal was clear: deliver the same high standard of service they were used to, without disruption.
Twin Systems created a support model that felt like an in-house IT team—offering a mix of remote and on-site support to handle day-to-day issues quickly and professionally. Services ranged from hardware procurement and setup, to software rollouts including Microsoft 365 and Adobe Creative Suite. Ongoing security and compliance support ensured systems stayed protected and audit-ready.
Crucially, Twin Systems also took on a strategic advisory role, helping Start Network make informed decisions around tech infrastructure, licensing, and future planning—all tailored to the unique needs of a not-for-profit organisation.
The Result
Start Network has been able to focus on what it does best—redefining humanitarian response—while knowing its IT systems are in safe, responsive hands. From everyday tech support to long-term IT planning, Twin Systems continues to play a key role in keeping their global operations running efficiently.
Let’s Talk
If your organisation is looking for a trusted IT partner that understands the unique needs of mission-driven teams, let’s start a conversation. With responsive support, expert consultancy, and a human touch, Twin Systems helps you stay focused on what matters most.
“Twin Systems have been an invaluable partner during our transition and beyond. They’re responsive, knowledgeable, and always happy to go the extra mile. Having them on board gives us the confidence that our tech just works, which lets us focus on our mission.”
LYDIA | START NETWORK
