Does your business have a customer journey map?
What is it? It’s a simple concept that can make a dramatic improvement to your customer service.
A customer journey map identifies all the touchpoints a customer makes with your business. Understanding how others experience your organisation starts with seeing it with fresh eyes.
The first place to start is your website. No matter what your business does, it’s your shop window. Potential customers will judge your business by its website.
Does it tell you everything you need to know at a glance? Is it clear and easy to navigate? Does it look nice and make you want to find out more?
Happy customers also depend on how quickly and efficiently you can deliver what they need. And that relies on a good, reliable IT system. If yours could do with a strategic review, we’ll be only too happy to help.