Blog

We have opinions and we like to share them.

They aren’t always technology related, we like to think we have a thing or two to say about Leadership and management and hope you will find the occasional post or tweet useful.

Are you mapping your customers’ journeys this year?

Does your business have a customer journey map?

What is it? It’s a simple concept that can make a dramatic improvement to your customer service.

A customer journey map identifies all the touchpoints a customer makes with your business. Understanding how others experience your organisation starts with seeing it with fresh eyes.

The first place to start is your website. No matter what your business does, it’s your shop window. Potential customers will judge your business by its website.

Does it tell you everything you need to know at a glance? Is it clear and easy to navigate? Does it look nice and make you want to find out more?

Happy customers also depend on how quickly and efficiently you can deliver what they need. And that relies on a good, reliable IT system. If yours could do with a strategic review, we’ll be only too happy to help.

Call us on 0345 313 1483 or drop us a line at letstalk@twinsystems.com to book your review.

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