Does your business have a customer journey map? What is it? It’s a simple concept that can make a dramatic improvement to your customer service.
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Welcome to our IT blog! Here you could find a thing or two about current technological and worldly affairs that could affect business.
Here are a few of our observations. Let us know what you think!
In late 2019 Microsoft Systems will become end of life. Microsoft will be ending support for both its Windows 7 operating system and Office 2010. This means that any devices running these editions will soon lose support. Here are five reasons why you should already be preparing to avoid this by planning for this […]
A question often posed in the news is what is the future of our High Streets ? An emerging trend is the adoption of Retail Co-working. It is no surprise that one of the hippest co-working providers has already moved into this space – literally !
Just two or three years ago, people liked to talk about agile working – but often it was purely talk.
Now, though, it’s genuinely happening and most people who are planning a change in their workplace – whether it’s a new building, a refurbishment or a look at better utilisation of space – are focusing on agile working. So what are some of the themes that underlie true agile working
The challenge all companies are facing is how to introduce new technology that appeals to millennial’s whilst not alienating older generations who can be wary of change. But is the gap as big as we suspect ? Probably not and surely it is in everyone’s interest to minimise that gap?
Here are some areas to consider when introducing new technology.
Here at Twin Systems we have been taking a business focused approach to technology for over twenty years. It has taken a while but at last we have put some of this into our Business Technology Guide Taking 9 key areas that our clients are talking to us about we have tried to give you […]
If your in-box is currently reporting unread messages in the hundreds or thousands, you might have a hard time believing the news: e-mail is on the decline. The total volume of e-mail has dropped about 10 percent since 2010. So is there a new digital channel wrestling for your attention Email V Messaging ? The […]
Many companies that we engage with mistakenly believe that their routine backup operations have them covered in an outage or disaster. I can’t tell you how many times I’ve heard a CIO say, “Our data is backed up via XYZ software each night. That’s our DR plan.” Data backup and disaster recovery are not the […]
For a fast moving industry technology managed services can be surprisingly conservative in it’s client relationships. The provision of IT services more so than ever is a complex role and can lead to a confusing choice for any client. This can lead to stagnation, inertia and in more extreme cases clients not receiving the services […]
Whatever your definition of success one thing is true for everyone: Success means getting things done. Highly successful people are able to get a lot more things done, and here are simple ways you can too. 1. They eliminate every “ego” commitment We all do things that have more to do with ego than results. […]